**Hi, I’m Chirag Khaneja

Product Owner/ Business Analyst with an** engineering foundation and ~8 years of enterprise experience guiding web and mobile products through end-to-end development lifecycles. Translates business strategy into execution-ready backlogs, evaluates technical feasibility, and prioritizes feature roadmaps using mobile telemetry. Partnered with engineering squads to deliver enterprise solutions for 2M+ active users, generating >$36M in business impact and launching conversational AI workflows that reduced support ticket volume by 70%.

Distinguished by a rare techno-functional blend supported by Six Sigma Black and Green Belt, Azure Fundamentals, LOMA-281 certification and JLPT N5 Japanese proficiency — positioning as a niche candidate in global consulting ecosystems.

📍 Location: Delhi, India

📞 Phone: +91-7042369423

📧 Email: [email protected]

🔗 LinkedIn: https://www.linkedin.com/in/chiragkhaneja

Featured Projects

Highlights of key projects where I improved systems, streamlined workflows, and delivered business value through smart, user-focused solutions.

Projects

Case Studies

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Banking Case Study

• Digital transformation programme to modernise loan processing, KYC, fraud detection, customer service, and regulatory reporting.

SteerCo Updates

Executive briefing for ABC Bank steering committee.pdf

Full Case Study Document:

https://drive.google.com/file/d/1nkMRCeS203Z_H2GxqqsjWpL6C9IdblmH/view?usp=drivesdk

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Marketplace Case Study

• Improved the current process by implementing solutions that reduced manual operational blockers and introduced digitization tools to strengthen fraud controls and reduce payout leakage risks.
• Built an MVP and defined KPIs to track performance and inform what to include in upcoming phases.
• Prepared automation readiness for future phases.

SteerCo Updates

Shipfinex_SteerCo_Executive.pdf

Full Case Study Document:

https://drive.google.com/file/d/1-BZ49ciH6AGFJ8zXBKphstQEjNU4ujxS/view?usp=drivesdk

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Skills & Tools

Skills (1)

Certifications & Achievements

Certification and Achievements

What I offer